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Knowledgebase
Travel Alerts
(2)
COVID 19 REBOOKING&CANCELLING
Sky-tours travel voucher
View all articles in Travel Alerts
General Information
(15)
When do I have to pay?
I have received a return ticket instead of one way
Reservations with more than one ticket
How can I call you?
Booking for a child
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My Booking
(10)
How can I request a special menu?
I have received a return ticket instead of one way
What is my baggage allowance?
What is an electronic ticket?
Something went wrong during the reservation process
View all articles in My Booking
Cancellations & Refunds
(9)
Refund of the tickets
Is same-day cancellation possible?
Cancellation Protection
Air Help+
The Sky-tours Multi Connection Guarantee
View all articles in Cancellations & Refunds
Changes
(3)
Name change
Change my ticket
Sky-tours travel voucher
View all articles in Changes
Payment
(6)
When do I have to pay?
The ticket has not been issued but I have been charged anyway
My bank charged me extra fees
Fare guarantee
Can I pay by cash?
View all articles in Payment
Flight Delays / Lost Baggage
(2)
Delayed or canceled flights
Lost or delayed baggage
View all articles in Flight Delays / Lost Baggage
Special assistance
(5)
Request wheelchair assistance
How can I request a special menu?
I have paid for a specific seat. How does it work?
Travelling with pets
Child travelling alone
View all articles in Special assistance
