Welcome to the Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Open a New Ticket

Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

Check Ticket Status

We provide archives and history of all your current and past support requests complete with responses.


What is a Trip Locator, Record Locator or booking number ?
Its all the same, its a 6 digit combination of letters and numbers or letters only. This is your unique code for your booking. This code is produced by the Central Reservation System and identifies your booking on Sky-tours.com's website. Airlines may use another booking number for your reservation. This can be found under the itinerary page under Airlines Confirmation Number.
I booked twice by mistake
No problem, wee see this as well and we will cancel one of the bookings.We also will release the double authorization on your credit card if needed.
I need an invoice and proof of purchase
Go to the website https://www.sky-tours.com/trip/ sign in with your Booking Number (Trip Locator) and your last name. When your itinerary shows up on the upper right side you see the link "invoice" click on it and you can download your invoice as a pdf file.
I want a copy of my booking confirmation page
Just go to the website https://www.sky-tours.com/trip/ sign in with your Booking Number (Trip Locator) and your last name. When your itinerary shows up on the upper right side you see the link confirmation page click on it and you can download a copy of your confirmation page.
I wanted to see my eticket but when I click on the link it says Your eticket is under process
We do not issue the tickets right away. One of our Travel Agents makes sure that everything is okay and after this control we issue. Depending on our workload this can take between 3 to 21 hours after we confirmed your booking initially.
Can I do an Online Check In?
If the airline supports online check in you may do this direct on the airlines own web site. Our Booking Number / Trip Locator and the one of the airline may be different. If so, you find the Airlines Confirmation Number on your eticket copy.
Can you help me and do the booking for me?
No sorry, we only offer online bookings on www.sky-tours.com But should you have any question, we a happy to assist you via our Support System http://support.sky-tours.com/
Where can I review my booking?
Go to: www.sky-tours.com/trip/ enter your Trip Locator (Booking Number): and one of the passengers last name. Now You see the booking. When the tickets are issued (normally 3-21 hours after your booking) you can click on show e-ticket numbers to get your e-ticket numbers and print your issued e-tickets. Should the airline change timings of your flights, this will also be reflected on that site.
How can I check if there have been any time changes
Very important!We offer only passive notification support and it is your responsibility to go as often you can and check under: https://www.sky-tours.com/trip/ enter your Booking Number and your last name and check if the timings still are the same. As soon the airlines makes changes, this is reflected on that website, instantly or you will be advised to contact our support team.
Can I change the name on the flight ticket or transfer it to another person.
No, name changes are not possible. It is important that the name on the ticket will be the same as on the passport or ID. Even name corrections cannot be made, once the ticket is issued. If another person is travelling or the name is not correct it may require the purchase of a completely new ticket. The old ticket is in most cases not totally nonrefundable.
Can I request wheelchair assistance at the airport and on board?
Yes, this is possible on most flights. Please send your request after you received your trip locator: http://support.sky-tours.com/
Can I order special meal?
Yes, you can place a special meal requests during the booking process or after booking: http://support.sky-tours.com/. Free meal service is available on many international flights.
I ordered a flight ticket and received a trip locator number. When will my credit card be charged?
The credit card will be charged, normally within 24 hours after your booking.
I received a trip locator number. Is my flight ticket confirmed?
Wit the trip locator only your reservation is confirmed, but if your ticket is issued or not you only can see if you go to our web site http://viewtrip.sky-tours.com and have a look. Generally the tickets are issued within a few hours but weekends it may take up to 21 hours at the latest. We inform you as well per email when tickets are issued.
Children travelling alone.
Yes the airlines under some circumstances allow children to travel alone. For a general information see this page: www.sky-tours.com/info/children_traveling_alone But please make sure you contact the airlines website as well. Airlines individual restriction my vary from this standard inormation.
Can I make a reservation and pay later?
No, Your credit card will be authorized right away and charges when the ticket is issued (within 24 hours).
I made a mistake when making my booking
No Problem if you correct this right away. There is a time gap of a few hours between your reservation and the issuance of the ticket where we can cancel your booking free of charge. As soon we receive your message via: http://support.sky-tours.com/ we will cancel your booking so you can make a new one. PLEASE DO NOT SEND US ANY EMAIL! IT WILL ONLY WORK WITH OUR SUPPORT TICKET SYSTEM!
Can the airline cancel my flight after purchase
In very rare circumstance airlines may cancel flights. By going to our website: https://www.sky-tours.com/trip/ you will always stay informed about the status of your booking
I need to cancel my flight
Most of the tickets sold online are special fare tickets who either do not allow refunds at all (non refundable) or have a very high cancellation fee. If you are not protected by our cancellation protection you may send us a note via our support system http://support.sky-tours.com/ to find out if you can expect any money should you ned to cancel.
I need to change my flight
Most of the tickets sold on the internet have a very restricted change policy or simply do not allow any changes. If your ticket should be changeable the airlines charge change fee plus the fare difference of the todays price for the ticket compared with what you paid originally. If you need a change, please contact us via our support: http://support.sky-tours.com/
I paid for seat assignment how does it work?
Your seat assigment request if you have done one, is send to the airline via our internal reservation system. We transmit to them your preferences: aisle or window. The airline than assign seats accordingly to your request. You can't choose your seat number nor do a row selection. Skytours does not guarantee this -this is only a request service
I booked a one way ticket but I received a roundtrip ticket
Our state of the art booking engine uses artificial intelligence mimicking a real travel agents search for finding the best fare and connection. If you where searching for a one way airfare and this fare would be higher than a round-trip, our system books and issues a round-trip instead. Only use the outbound ticket and ignore the return portion. THOSE SPECIAL NE WAY FARES ARE STRICTLY NON REFUNDABLE!
What is a special round trip ticket
A special round trip ticket are in fact a combinations of 2 tickets. We sometimes have agreement with airlines at a special low price. This combined with another flight we can get you a cheaper airfare. We mark this as "Special round trip" and issue two or more tickets for your flight.
Why don't you have a Phone Number on your Web Site
We sell worldwide and in over 30 languages. Such a service would be very costly and would not improve our client service. We prefer getting a written notice via our support ticket system and with offices both in the US West Coast and in Europe we are answering 24/7 all support request within few hours ( allow delays during weekends. For urgent matter regarding your flight, please call the airline direct or call our emergency numbers during weekdays and office hours only: Europe: +376 815 301 or +34 932200220 and USA 408-520-7912
You show me one total price but you actually charge 2 times once for the ticket and for the booking fee.
I you purchase your tickets in US$ EUR DKK NOK or SEK currency we have an agreement for specific tariffs that they direct charge you their part of the ticket and we charge our part of the ticket price. However those 2 charges combined are exactly the same as the total price we showed in advance.

Please Wait!

Please wait... it will take a second!